RETURNS & EXCHANGES POLICY
We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :
- All items must be in their original packaging with product tags intact
- All items must be unworn, unused and in its original condition
- Originals receipts would need to be included
- All items would need to be purchased from Puff Bar Australia
If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.
Sales item(s) are non-exchangeable nor returnable.
1. VALIDITY FOR EXCHANGES & RETURNS
All exchanges and returns would need to be raised within 7 days after you receive it. All requests for returns would need to be strictly made online at our store.
2.1 You will need to send your original invoice together with the item(s) in its original condition and packaging to us.
2.2 You will be entitled to an exchange of any item(s immediately after evaluation that it is valid.
2.3 If the value of the exchange item(s) is higher than the original item(s), you will be required to top up the difference in cash.
2.4 There will be no refund if the value of the exchange item(s) is lower than the original item(s).
3. EXCHANGES & RETURNS ONLINE
3.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
3.2 Kindly contact us and follow the steps for your exchange.
3.3 Mail us your parcel via a traceable mode of postage.
3.4 Wait for our email confirmation and you will be notified once we receive your returns. Generally, the processing period is 1-3 working days upon receipt of your parcel.
3.5 No refunds will be given for delivery charges incurred in the original, returned, and onward shipping charges of exchanged items.
3.6 However, if any of the products received is deemed defective or a wrong shipment, Puff Bar Australia will bear the cost of shipping the item(s) back to you. Please note that all exchanges are subjected to stock availability and whilst we endeavour to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an item(s) of a similar value or providing online store credits or any other methods at the discretion of Puff Bar Australia.
3.7 No refunds will be given for taxes, duties, tariffs, and excise charges levied for overseas orders either for refunds or exchanged items.
4. OTHER TERMS & CONDITIONS
4.1 All items that are returned and exchanged, can only be made once.
4.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
4.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wears and tear of a product.
4.4 Puff Bar Australia makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose
4.5 Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of Australia.
4.6 All decisions made by Puff Bar Australia is final
5. REPAIR POLICY
We offer repair services for all our products fro 1 year. Kindly contact us at email@example.com